Forgotten online banking PIN (password) or username

Forgotten login details · Instructions

Forgotten online banking PIN (password) or username

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or online banking PIN), your access has been blocked or if your S-pushTAN-App isn’t working.

You need

To follow them, you will need:

Always:

QR code pushTAN

S-pushTAN-App

To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.

Back of Sparkassen-Card (debit card)

Sparkassen-Card (debit card) – card number

If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.

If you have forgotten your online banking PIN:

Sparkasse registration letter

username/login ID for online banking

If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in your initial online banking registration login details.

Forgotten username

How to: Forgotten username

Useful tips

What to do if your account has been blocked. And how to login with your login ID or retrieve your username. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

Instructions for the online banking portal

Easy to follow step-by-step instructions.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

Forgotten online banking PIN (password)

How to: Forgotten online banking PIN (password)

Useful tips

Please note that your online banking PIN are not the same as the passwords for your Sparkassen-App and S-pushTAN-App. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

Instructions for the online banking portal

Easy to follow step-by-step instructions.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
 

Remove online banking PIN lock

How to: Remove online banking PIN lock

Instructions for the online banking portal

The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

No working S-pushTAN-App?
Once you have received both letters, proceed as follows:

The two letters will be sent on different dates. Once both of them have arrived, you will first need to set up your S-pushTAN-App again.

To do so, follow the instructions under “Set up S-pushTAN-App again – after reinstall“. When you are setting up the app again, you will be asked to enter your username and initial PIN from the registration letter and to change the initial PIN immediately for security reasons.

Once you have done so, you will be able to log into online banking with your username and new online banking PIN.

Instructions for the Sparkassen ATM

Remove online banking PIN lock at the Sparkassen ATM:

You can remove your online banking PIN lock at any one of the thousands of participating Sparkassen ATMs in Germany.

  1. To do so, simply insert your Sparkassen-Card into the Sparkassen ATM
  2. Select “Services” -> “Change online banking PIN”
  3. Enter the PIN for your Sparkassen-Card
  4. Next, enter a new 5 to 12 digit initial PIN of your choice. The next step has to be done online:
  5. Log in to your Sparkasse bank’s online banking portal with your username / login ID and the new initial PIN
  6. Next, replace the initial PIN with a new online banking PIN – and, done!
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