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New smartphone? Setting up the Sparkasse apps on a new device

Setting up the Sparkassen-App and pushTAN on a new phone/tablet · Instructions

New smartphone? Setting up the Sparkasse apps on a new device

Setting up the Sparkassen-App and pushTAN on a new phone/tablet · Instructions

Got a new iPhone/iPad or Android device and would like to continue using our apps? This guide explains how to set up the S-pushTAN-App and Sparkassen-App on a new phone/tablet and what you’ll need to do so.

You need

To do so, you will need:

Always:

S-pushTAN-App

Download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.

Sparkassen-App

Download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.

Enter your login name and online banking PIN

Username and online banking PIN

In order to set up the Sparkassen apps on a new device, you will need your online banking login details.

Quick setup guide for setting up the S-pushTAN-App on a new device:

Bluetooth on both old and new device + camera

Security always comes first: Banking apps cannot be automatically transferred to other smartphones. If you already have the S-pushTAN-App installed on your old smartphone, you can use the “New device” option to easily and quickly transfer all of your data to the new phone. What you’ll need:

Bluetooth activated on your old and new smartphone/tablet
A working pushTAN connection and a camera on your old device for scanning the QR code

Guide for setting up the S-pushTAN-App when your old device is no longer working:

Sparkassen-Card (debit card) – Card number

When setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card to hand. The card number is on the back of the card.

Guide for setting up the S-pushTAN-App without online banking:

Activation password and credit card number

Haven’t yet registered for online banking? If so, you can also set up the S-pushTAN-App with your activation password and credit card. The activation password is in the letter sent to you with the initial registration letter for the S-pushTAN app.

How to

How to:

Setting up S-pushTAN app again – on a new phone/tablet

To set up the S-pushTAN app on a new device, you will need to first install it and then follow these instructions:

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

Setting up the Sparkassen-App – on a new smartphone

If you are using pushTAN as an authentication procedure, download the S-pushTAN-App and set it up before setting up the Sparkassen-App on your new smartphone/tablet.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

And, good to know:

Switching from chipTAN to pushTAN

Changing your TAN procedure · Instructions

Ready to switch from chipTAN to pushTAN? If so, simply follow these instructions. Once you’re done, you’ll be able to use pushTAN right away.

chipTAN generator and S-pushTAN app on smartphone

Learn more

Setting up your Sparkassen-App with pushTAN

Setting up your Sparkassen-App · Instructions

The Sparkassen-App allows you to keep an eye on all of your accounts. This guide explains how to set up the Sparkassen-App and the S-pushTAN-App.

Finanzstatus in App Sparkasse Smartphone

Learn more

Online banking: Forgotten password/PIN

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or password/PIN), your access has been blocked or if your S-pushTAN-App isn’t working.